FAQ
Table Top
No. Measuring each component is essential to getting a great project outcome, so you need a perfect ratio of epoxy to hardener. If the ratios are not precise, the epoxy will not cure correctly. Upstart Epoxy is not responsible for projects that are not measured out.
Our Epoxy Resin is meant to be measured using a 1:1 ratio by volume. Sides A and B differ in weight so it would not be accurate to weigh the sides before mixing. If you use this method of measurement, you are more likely to have curing problems or sticky/tacky epoxy.
Yes, it has a hardness rating of 81 Shored D and is resistant to scuffing and scratching under normal table wear and tear conditions. The best practice is to let the epoxy fully cure in a week before putting it into service.
Bare wood typically takes on a slightly richer color when wet out with our Table Top. A good comparison is the color difference of wet vs dry wood, although the extent of the color change can vary based on wood type. When in doubt, run a small-scale test to ensure you're happy with the saturated color.
The shelf life of Table Top Epoxy is approximately 2 years when stored at 55-85° with tightly sealed lids.
All of our products are odorless and contain zero VOCs, so they are safe to use indoors. However, this is highly subjective depending on how sensitive a person is and their sense of smell: some people will notice a scent and some people won't smell anything.
If you, however, find the smell bothersome, feel free to wear a mask. The best practice is to work in a ventilated room for fresh air.
Our epoxy products can withstand heat resistance up to 120F. It is also UV resistant for indoor and covered patio use, but prolonged exposure to direct sunlight or for use in full-outdoor applications is not recommended.
Yes, it is! It complies with the standards listed in FDA 21 CFR 175.300, for food contact.
Yes. You can pour additional layers of ⅛” at a time once the previous layer has achieved a tacky cure (4-6 hours). At this point, the epoxy will have gelled but the surface will be tacky to the touch.
Yes. We always recommend applying a seal coat prior to a “flood” coat. The seal coat will fill the small cracks, crevices, and pores in the material, which will eliminate most air bubble production during the “flood” coat.
Table Top is designed for 1/8" pours.
It is a high-performance two-component epoxy system designed for Table Tops, Bars, Wood finishes, Artwork, and other applications requiring a clear, strong, and high-gloss coating.
Deep Pour
For large pours, we recommend limiting it to 1.5" depth at a time.
We recommend mixing it by volume.
Working time for Deep Pour is between 6-12 hours and cure time is approximately 72 hours, based on ambient conditions. For best results, do not use it for one week, until it has reached its full strength.
Start with a small amount and gradually add more, until you achieve the opacity desired. It is not recommended that you use more than 3 grams of mica powder for each gallon of epoxy.
Upstart Deep Pour is not recommended for coating. When it is poured as a topcoat, it will take too long for it to cure. It was designed to be finished; therefore, we recommend coating it with our Table Top Epoxy after it has cured for a high-gloss finish or that it will be sanded and polished for a lower-gloss finish.
The shelf life of Deep Pour is approximately 2 years when stored at 55-85° with tightly sealed lids.
We do not recommend pouring more than 2" at a time. Exceeding pour depth could cause the epoxy to generate excess heat, exotherm, smoke, and then cure quickly inside the bucket.
No. Measuring each component is essential to getting a great project outcome, so you need a perfect ratio of epoxy to hardener. If the ratios are not precise, the epoxy will not cure correctly. Upstart Epoxy is not responsible for projects that are not measured out.
Art Resin
The Art Resin has a longer working time than the Table Top epoxy, has a higher viscosity, for doming and other techniques, and cures in 48 hours.
The Art Resin was designed to be a surface coating, not a casting resin. It was designed for thin applications and pour of 1/8". Remember, you can pour it in 1/8" layers and go as thick as you like!
Yes. Similar to our Table Top epoxy, the Art Resin cures to a very high-gloss, clear, and durable finish.
Yes. For best results when pouring over cured epoxy, the previous layer should be sanded lightly
with 220-grit sandpaper and then wiped down with a soft cloth to remove any debris.
Yes, it is! It complies with the standards listed in FDA 21 CFR 175.300, for food contact.
It can withstand heat resistance up to 120F. It is also UV resistant for indoor and covered patio use, but prolonged exposure to direct sunlight or for use in full-outdoor applications is not recommended.
All of our products are odorless and contain zero VOCs, so they are safe to use indoors.
When stored at a temperature range between 55-85° F, with tightly sealed lids, the Art Resin will last for a minimum of 6 months.
With gloved hands, drop the objects into the wet resin, after immediately the first pour, in whatever pattern you desire. Allow it to be tacky dry for 3-5 hours, then pour a second coat to cover the objects.
No. Measuring each component is essential to getting a great project outcome, so you need a perfect ratio of epoxy to hardener. If the ratios are not precise, the epoxy will not cure correctly. Upstart Epoxy is not responsible for projects that are not measured out.
Mica Powder
Our mica powders are cosmetic-grade, non-toxic, and are safe to use indoors, but we still recommend taking precautionary measures when using them for cosmetic purposes. They could still possibly irritate one’s skin, so please be careful!
Yes! Our mica powders comply with the standards listed in FDA 21 CFR 175.300 for food contact. They are cosmetic-grade, non-toxic, and are safe to use indoors.
Our mica powders are sold in a variety pack of 25 colors to provide our customers with a large number of color options at a low price.
We do not sell individual colors at this time, but continue to check back in the future as we update our store!
Yes! However, all mica powders are unique. It's always a good idea to check with your brand's manufacturer to verify this information.
NOTE: The use of third-party products in combination with Upstart Epoxy voids the 100% satisfaction guarantee. As we do not have quality control over 3rd party products, we can no longer guarantee the desired end result.
Be sure to keep your powders away from moisture, ensuring that they are completely dry before mixing them into your epoxy resin. This will prevent the chance of your project curing improperly. As with all fine powders, a dust mask or respirator is recommended for use with mica powders.
There is no specific answer. The amount of pigment solely depends on the outcome that the user wants. It depends on the shade of the color that the user wants to achieve. We recommend adding the pigment in small amounts. You can start with an eighth of a teaspoon (3 grams) and add gradually while mixing.
Normally, castings will need less pigment whereas coatings will need more pigment. Epoxy with a 2:1 mix ratio needs less pigment while those with a 1:1 mix ratio need more.
Courses
You will receive an order confirmation email with instructions for creating your account shortly after purchasing the course.
This will be your Go-To Guide when you start working with Epoxy Resin. Here you will learn how to create incredible resin projects and crafts, from choosing your materials to finishing touches, all the tips and tricks that nobody tells you when you start.
Nope! Everything is delivered digitally so you will have instant access anytime, anywhere!
The course is a 25-video lesson course. Each step consists of modules that would help you start your journey working with resins most efficiently.
Common mistakes
Sticky resin is typically caused by inaccurate measuring, not mixing thoroughly, or by curing in cold temperatures. Try moving your piece to a warmer spot: if it doesn't dry, re-pour with a fresh coat of resin.
There is a tendency that it will not cure properly, or may cure to a very brittle or may end up weak. If the ratio is altered, the material properties generally are poorer, i.e., less strength, less heat resistance, less hardness, or even no cure.
The only sure way to save the project is to remove the epoxy completely. You can remove the tacky product by scraping off and using a solvent, like Denatured Alcohol.
There are many factors that cause the appearance of bubbles.
1. The wood is absorbing too much of the seal coat causing it to displace more air bubbles. That's why certain areas look sealed properly but other areas look glossy where the epoxy didn't get absorbed. They need to be applied first with a seal coat, either with multiple seal coats and sanded in between until there is no more absorption.
2. If the temperature was too low, then it can become cloudy or have bubbles when pouring. Using a torch or heat gun, apply heat 6-8 inches above the surface in a back and forth motion to remove bubbles. Be careful not to overheat, scorch or burn the epoxy. Periodically check for additional bubbles and remove as needed.
3. If you exceeded the resin's pour depth, then the surface can become cloudy because bubbles get trapped in the deeper part and the torch won't be able to reach them.
4. If the resin was not mixed properly, it can sometimes become cloudy or not cure properly.
No, oil-stained finishes do not adhere well with the epoxy.
No. Measuring each component is essential to getting a great project outcome, so you need a perfect ratio of epoxy to hardener. If the ratios are not precise, the epoxy will not cure correctly. Upstart Epoxy is not responsible for projects that are not measured out.
Secure checkout
You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
Deliveries and shipments
All orders will be shipped within 2-4 business days. Shipping times range from 3-7 business days and may be subject to carrier delays depending on the shipping address location, shipment method, and other factors.
Insurance and Protection
Good thing your package is protected with Route! If the tracking states delivered but nowhere to be found after checking everything, here are a few steps to follow:
1. File a claim .
2. Route verifies issue and tracking number
3. Once tracking is verified— Route informs you to file an initial report with the police as the item could be stolen
4. A police report can be done online or via call, no need to go in-person
5. Police conduct a preliminary investigation if the issue is valid. This can be done the same day or up to 2 weeks (rarely)
6. Once the case is validated by police, you must send the official police report to Route with case #
7. When your order issue is reported and resolved, your product will either be reordered at no cost or refunded (depending on in-stock availability and percentage of discounts) by Route.
Upstart Epoxy is not responsible for any stolen packages and neither is Route. **NOTE : Please keep in mind that Route has a deadline to report an issue. Make sure to file a claim within the respective deadlines:
Damaged - Within 15 days of when the package was marked delivered
Lost - Between 7 to 30 days from the last tracking update
Stolen - Between 5-15 days of when the package was marked delivered
If an order issue is filed outside of this timeline, Route will deny the order issue and won't be able to cover your order.
To know more about Route Package Protection Policies, please click .
Return policy
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy :
If a product gets damaged or was faulty upon delivery - please reach out to us so we can remediate the issue.If you purchased the wrong product and still have the original packaging, we can accept a return. We do not accept returns after 30 days of order receipt.Due to the chemical nature of our products we are not able to accept returns of opened or partially used materials.Timing: we have a 30-days Return & Exchange Policy since the day item was received. To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.For returns, please email with the subject 'Returns' and include your order number, name, and the reason for the return. We will provide you with instructions on where to send returned goods. You are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Please note that you are responsible for the shipping costs of returned items. When the returned item is received and inspected, you receive a confirmation email, notifying you about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.
How do you earn rewards?
The Upstart Earn Rewards loyalty program is a points-based program through which our customers (like you!) earn points. Additionally, when you leave a review, you'll also earn Upstart Gold.
100 Loyalty Points = $1
Shopping! Visit to view the breakdown of earning points.
There’s no good reason not to join the Upstart Loyalty Program. This is the best way to get paid with real rewards for the shopping you’re already doing at Upstart Epoxy. The more you craft, the more you get back. Join now, and stack up those points to keep saving!
This is available to all of our customers, affiliates, and all users who create an account with Upstart.
If your membership is terminated or expired, all rewards, benefits, and points in your account will automatically be terminated.
No, past purchases are not applicable for reward points.
Points and rewards
Yes! When using a gift card for a qualifying Upstart product purchase, you will earn points for that purchase - as long as you identify yourself as a loyalty member. However, members do not earn loyalty points for purchasing a gift card.
There is no minimum or maximum Upstart Gold needed to redeem your points! As long as you spend and earn gold, you can use these points when and how you like to go towards the cost of your total order.
To redeem your rewards, log in to your Upstart account and choose among your available rewards on your dashboard. Select “redeem” and proceed to your shopping cart. Shipping charges may apply.
You can redeem as many rewards as you have points available. You can sign in .
No. Once a member redeems points for rewards on Upstart, the reward cannot be exchanged or returned for points, another product or service, or a monetary refund.
Yes. Your accumulated points are valid for 1 year. On your anniversary date each year, your points reset to zero (0) and you start accumulating new points benefits and unlocking new rewards.
We reserve the right to place limits on the number of purchases or activities that are eligible for Upstart Earn Rewards and/or for any given level of points, in any given time period or for the duration of the program, and/or any combination thereof.
Cancellation policy
Once the order is submitted and if we have not started processing your order, we can still cancel it.
Please reach us to us ASAP as we ship orders between 1-2 business days from receipt.
Contact us at or call us at (844) 247-3444 during regular business hours so we can cancel it right away.
If the order has been fulfilled, we are no longer able to cancel it.
3rd Party Product Disclaimer
Use of third party products in combination with Upstart Epoxy voids the 100% satisfaction guarantee. As we do not have quality control over 3rd party products, we can no longer guarantee the desired end result.
Contact Us
Do you still need help? Feel free to give us a call at +1(844) 247-3444, or shoot us a message atsupport@upstartepoxy.comand we'll take care of you!